Sender ID ‘From Address’ for Two-Way Communication
What can I use as my Sender ID ‘From Address’ for Two-Way Communication?
Administrator
Last Update 2 years ago
Recipients can reply to your SMS as long as there is a valid number in the sender ID of your SMS and if you have enabled Two-Way Messaging. FxbulkSMS offer different options to enable 2 way messaging, which will allow you to receive a reply back from a recipient.
Note: You can NOT receive replies back from recipients if your Sender ID is a Custom Word (Alphanumeric Sender ID).
The features below may vary between countries.
The available Sender ID options are outlined below, with the difference between each of them.
Custom Word
(Alphanumeric Sender ID) A custom word is a word, or piece of text such as a personal or business name, up to 11 characters long that can be set as a Sender ID- ‘From address’.
2-Way Communication (able to receive replies back from the recipient):
No, this is a word with no number associated with it. Two-way communication is not supported.
Unique to your business and brand:
Yes
Cost:
No Cost
How to set up:
Simply select ‘A custom word’ under the ‘From’ heading when sending a message. Then enter a custom word within 11 characters.
Virtual Number
A Virtual Number is a unique number dedicated to your business and brand, and can be used for two-way communication.
2-Way Communication (able to receive replies back from the recipient):
Yes
Unique to your business and brand:
Yes
Cost:
Yes, Please contact our sales team to discuss this option further
How to set up:
To purchase a dedicated number see Purchase/Order a Virtual Dedicated Number.
Pool of Dedicated Numbers
Create and buy your own shared pool of dedicated numbers to send from.
2-Way Communication (able to receive replies back from the recipient):
Yes
Unique to your business and brand:
Yes
Cost:
Yes, Please contact our sales team to discuss this option further
How to set up:
To purchase a shared pool of dedicated numbers, please contact our Sales Team.